Refund policy

NYSTORM.CO Last updated: 01.09.2026

Overview

Because most items sold on NYSTORM.CO are made-to-order through our preorder production process, our return and refund policy is limited to cases where a product is defective or does not match the item ordered (incorrect size shipped). We do not accept returns or offer refunds for change of mind, incorrect size selection by the customer, or general dissatisfaction with fit or style.

Eligibility for Return

You may request a return and refund only if:

The product you received has a manufacturing defect (e.g. faulty stitching, damaged fabric, printing/embroidery error not matching the product listing), or
You received the wrong size (a size other than the one you selected and paid for at checkout)

Reporting Window

You must report the issue within 14 days of the delivery date shown by the courier's tracking information. Requests submitted after this window will not be eligible for return or refund, except where required by applicable law.

To report an issue, email contact.nystorm@gmail.com with:

Your order number
Clear photos of the defect or the incorrect size label, and photos of the full garment
A brief description of the issue

Return Shipping

The customer is responsible for the cost of return shipping.
Once we confirm your item qualifies for a return, we will send you the return address and instructions.
We recommend using a tracked shipping method, as NYSTORM.CO is not responsible for return packages lost in transit.

Inspection Process

All returned items are inspected upon arrival to confirm the reported issue (manufacturing defect or incorrect size) before any refund is processed. Please allow up to 5 business days from the day we receive your return for inspection to be completed.

If the item is confirmed defective or the wrong size was shipped

We will refund:

The full amount paid for the product
The cost of your return shipping (upon receipt of a valid shipping receipt)

Refunds are issued to the original payment method used at checkout. Please allow 5 business days for the refund to appear on your statement, depending on your bank or card issuer.

If the item is NOT confirmed as defective, or the size is confirmed correct

If our inspection finds that:

The item shows no manufacturing defect (e.g. damage appears to result from wear, misuse, or alteration after delivery), or
The size delivered matches the size ordered,

then the item is not eligible for a refund. In this case, the item will be shipped back to you at our discretion, and no refund will be issued for the product or for any shipping costs. We will contact you by email before making a final decision if the result of the inspection is unclear or disputed, and you may request additional photo evidence of our findings.

Non-Returnable Situations

We do not accept returns or issue refunds for:

Change of mind after placing an order
Incorrect size selected by the customer at checkout (please review our size guide carefully before ordering)
Delays that fall within the estimated timeline stated in our [Preorder Policy] / [Shipping Policy]
Items damaged after delivery due to washing, alteration, or normal wear

Before You Contact Your Bank

If you believe there is a problem with your order, please contact us first at contact.nystorm@gmail.com. We aim to respond within 2 business days and resolve issues directly whenever possible. Initiating a chargeback with your bank before contacting us may delay resolution, as we are not always notified of a dispute in time to provide the evidence needed to resolve it quickly (such as delivery confirmation, order communication, and inspection results).